Sorabudo Customer Service

  • PAYMENT METHODS

    PayPal Acceptable.

    PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card. Because your protection against undelivered or defective goods will vary with each method, you should review this page to understand how you can select a payment method and how protection differs depending on your payment method.

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order and Int'l shipping cost.
    Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (JST). Orders placed late on Friday or on Saturday and Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

     Economy
    (Airmail)
    Standard
    (ePacket)
    Expedited
    (EMS)
      We can ship your items within 3 business days after receiving cleared payment.
    Package arrives 14 to 28 business days after processing if ordered by 12:00 noon (JST).
    We can ship your items within 3 business days after receiving cleared payment.
    Package arrives 7 to 14 business days after processing if ordered by 12:00 noon (JST).
    We can ship your items within 3 business days after receiving cleared payment.
    Package arrives the 4 to 7 business days after processing if ordered by 12:00 noon (JST).
    Merchandise Total and
    Asia FREE N/A $10
    North America, Europa, India and Australia FREE N/A $15  
    South America, Africa FREE N/A $19  
     
    *custom tax is belong to buyer's responsibility.
    *Some products can't sometimes ship it off on 3 business days.
    *The charge will be sometimes added by the weight of the products.
  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order.
    If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt of merchandise.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    Return shipping
    Buyer pays return shipping

    Refund will be given as
    Money back

    After receiving the item, contact seller within
    14 days

    *Please allow 10 to 14 days for the processing of your return.